Customers should expect the IT service management (ITSM) services they receive to be aligned with the missions they need to perform. ITSM providers can no longer afford to focus on traditional metrics. Instead, reliable, trusted infrastructure requires standards-based processes for dependable service delivery and cybersecurity professionals for trusted service operations.
At IBSS we design, install, and manage complex mission-critical enterprise systems for our customers, increasing the reliability, security, and efficiency of their IT operations while meeting stringent mission requirements. As part of our overall ITSM services, we continually analyze and monitor enterprise system components and create systems that can adapt to rapidly changing needs by leveraging the de facto industry-standard Information Technology Infrastructure Library (ITIL). We employ our continual service-improvement processes and knowledge-centric service delivery assurance practices designed to keep customers’ mission-critical systems at peak performance.
Our unique methodology utilizes network and traffic simulations to identify potential changes in performance or possible security issues within a particular network, allowing our engineers to protect customers’ systems and data. Our ITSM professionals are trained and certified in the leading commercial enterprise tools and combine that knowledge with our techniques, experience, and processes to deliver solutions to our customers.
IBSS ITSM services include the following:
- Infrastructure and Enterprise Systems Management
- Outsourcing and Managed Services
- Infrastructure Consolidation and Modernization
- Public/Private Cloud Computing
- Application and Network Management
- Network Design, Implementation, and Migration
- Network Monitoring and Performance Evaluation